***Update, the owner Bella called me back after this review & yelled at me on the phone making excuses for her therapist that she "maybe didn't understand" when it came to the time early she said my truck & phone clock MUST be wrong because she was there. Check the time on my reciept lady. I even sat & drank water & went to the washroom before I paid. She is only nice until you give critisism. Oh also, she said she has had SO many bad massages & if she asked someone to fix it everytime she would have a hundred free massages, so that means I should just suck it up right? After your snarky attitude I am never going back. You were so nice & fake until I critisized a therapist. *** I have had 3 different therapists here. Last time I went in the newest one seemed like she had no idea what she was doing. Nothing was set up, there was only one other client in the building with the other massuese already so no excuses. I asked 3 times to focus only on my upper back/neck/shoulders & she continued to give me a full body massage, I gave up. Asked her multiple times to use more pressure & she would for a minute or 2 then go back to basically rubbing oil into my skin. She also finished 8 minutes early. Waste of almost $100. When I talked to the owner about it all she offered was for me to come back in 2 days for another massage that I would still pay for (for her bad work ethic, sad right?) & she would take a measly 20% off the extra money I would need to spend. No way I am throwing more money to you this week when I should have only needed one in the first place. My boyfriend said a refund or partial refund or free massage should have been in order. She said she would call me the next day to talk about a resolution. She never bothered to call me back.. Pathetic. You just lost at least 2 customers. Too many good massage places in Red Deer to gamble with crap service & a "massage" that didn't do anything.